Your Open Enrollment 2017 Benefits

How do I check my elections?

Customer Service Contacts:

Aetna Health (and drug for Basic Health): 1.800.987.9072

OptumRx (formerly Catamaran) drug for Value and Choice Health: 1.877.629.3123

United Concordia: 1.800.332.0366

Davis Vision: 1.800.804.6115

Chard Snyder FSA/HSA: 1.888.302.9805

HR Service Team: 434.982.0123 or


  • Enrollment Information Availability via Customer Service: Benefit provider customer service representatives may not see pending Open Enrollment changes in their systems until 2017 begins.

New Hires in October & November Online Enrollment:

December New Hires: complete initial enrollment as normal for benefit elections.

*After New Hire Enrollment is completed, Open Enrollment will be available the following business day.

Benefit Cards:

No Changes, Same Cards: If you kept your health, dental, or vision benefits the same during Open Enrollment, continue to use your current ID Cards.

Health Cards

After Jan. 1, 2017, you may view, print, or download new ID cards from multiple resources, including the following:

  • Aetna Navigator (visit to register)

  • Aetna Mobile application (iPhone and Android) - available in app stores by searching for Aetna;

New hires or those who had a name or dependent change will receive new plastic ID cards by mail by late December. For questions, contact Aetna Member Services at 1.800.987.9072.

Pharmacy Cards

  • Choice and Value Health: OptumRx, your pharmacy provider, provides new ID cards if requested. Continue to use your existing cards at the pharmacy. New to Choice or Value Health? Cards will be mailed to you.

  • Basic Health: Prescription benefits are through AetnaRx, so use your Aetna ID cards at the pharmacy.

Dental Cards

United Concordia Dental cards remain the same; continue to use existing cards. You may also print ID cards online for the subscriber and any covered dependents. Certain occasions, such as those listed below, result in new plastic ID cards being mailed to the home address on file:

  • Enrolling in dental coverage during Open Enrollment (no dental coverage in 2016)

  • Changing between Enhanced or Basic options during Open Enrollment

  • Getting hired

  • Changing a name or names

  • Changes for dependents

Vision Cards:

Davis Vision ID cards remain the same. Members may also print confirmation statements online to confirm anyone covered under the benefit. For those new to vision coverage in 2017 (no vision coverage in 2016), cards will be mailed to you.


Chard Snyder’s “Benny Card” for FSA and HSA participants remain the same, so continue to use your Benny Card if you have one from 2016. A new card will be mailed to the home address on file, just other debit cards, when the card expires. Those new to HSA or FSAs, a card will be mailed to you.

Flexible Spending Account (FSA):

Full and Limited Flexible Spending Account funds will post to Chard Snyder online accounts within the first week of 2017. Dependent Care FSA funds will be available five business days after your first 2017 paycheck.

Health Savings Account (HSA):

Health Savings Account funds will be available five business days after your first 2017 paycheck.