2018 Open Enrollment


How do I check my elections?

For Academic Division Employees:

For Health System Employees:


Need Changes? Confirmation Period: Nov. 6-Nov. 10, 2017

If you notice something you need to change when reviewing your 2018 benefits elections, request changes during the time period HR has established for employees to confirm your 2018 benefits. Confirmation Period requests must be received the week of Nov. 6-Nov. 10, 2017.

If you need to make a change, email AskHR@virginia.edu with the following:

  • Your Full Name
  • Email
  • Phone Number
  • Mailing Address
  • Employee ID (if known)
  • Your work area - Academic Division or Medical Center
  • Dependent Full Name(s) - if your request is about their benefits
  • The benefit(s) you need help with (for flexible spending account (FSA)/health savings account (HSA), include dollar amounts)

The HR Service Team will review your request and respond to you within two weeks. You must contact the HR Service Team (at AskHR@virginia.edu) to request changes; you cannot make them yourself online.


Customer Service Contacts

Aetna Health: 1.800.987.9072

OptumRx (Pharmacy for Basic, Value, and Choice Health): 1.877.629.3123

United Concordia: 1.800.332.0366

Davis Vision: 1.800.804.6115

Chard Snyder FSA/HSA: 1.888.302.9805

HR Service Team: 434.982.0123 or AskHR@virginia.edu

Enrollment Information Availability via Customer Service: Benefit provider customer service representatives may not see pending Open Enrollment changes in their systems until 2018 begins.


New Hires in October and November Online Enrollment

October and November New Hires: After you complete your initial enrollment for 2017 benefits, you’ll be able to make 2018 elections.

December New Hires: Complete initial enrollment as normal for benefit elections.


For Academic Division Employees:


For Health System Employees:

*After New Hire Enrollment is completed, Open Enrollment will be available the following business day.


Benefit Cards

No Changes, Same Cards: If you kept your health, dental, or vision benefits the same during Open Enrollment, continue to use your current ID Cards.

Health Cards

After Jan. 1, 2018, you may view, print, or download new ID cards from multiple resources, including the following:

  • Aetna Navigator (visit Aetna.com to register)

  • Aetna Mobile application (iPhone and Android) - available in app stores by searching for Aetna;

New hires or those who had a name or dependent change will receive new plastic ID cards by mail by late December. For questions, contact Aetna Member Services at 1.800.987.9072.

Pharmacy Cards

Choice, Value, and Basic Health: OptumRx, your pharmacy provider, provides new ID cards if requested. Continue to use your existing cards at the pharmacy. New to Choice,Value, or Basic Health? Cards will be mailed to you. All existing Basic Health participants will receive new pharmacy cards from OptumRx.

Dental Cards

United Concordia Dental cards remain the same; continue to use existing cards. You may also print ID cards online for the subscriber and any covered dependents. Certain occasions, such as those listed below, result in new plastic ID cards being mailed to the home address on file:

  • Enrolling in dental coverage during Open Enrollment (no dental coverage in 2017)

  • Changing between Enhanced or Basic options during Open Enrollment

  • Getting hired

  • Changing a name or names

  • Changes for dependents

Vision Cards

Davis Vision ID cards remain the same. Members may also print confirmation statements online to confirm anyone covered under the benefit. For those new to vision coverage in 2018 (no vision coverage in 2017), cards will be mailed to you.

FSA/HSA Cards

Chard Snyder’s “Benny Card” for FSA and HSA participants remain the same, so continue to use your Benny Card if you have one from 2017. A new card will be mailed to the home address on file, just like other debit cards, when the card expires. Those new to HSA or FSAs, a card will be mailed to you.


Flexible Spending Account (FSA)

Full and Limited Flexible Spending Account funds will post to Chard Snyder online accounts within the first week of 2018. Dependent Care FSA funds will be available five business days after your first 2018 paycheck.


Health Savings Account (HSA)

Health Savings Account funds will be available five business days after your first 2018 paycheck.

Moving from FSA to HSA in 2018? Those who currently have an FSA but will have an HSA in 2018 must use all of their FSA funds before Dec. 31, 2017. The IRS prohibits having an FSA and an HSA at the same time. Therefore, even though FSAs have a grace period to file claims, those switching to an HSA must use all FSA funds before 2017’s end to have timely opening of and contributions to your new HSAs. You will receive an email with information if this affects you.


Share Your Feedback

We would love to hear your thoughts about the Open Enrollment resources and communications this year. Please take 2–4 minutes to share your candid feedback via this anonymous survey. Your insights will help us know what may be working well and opportunities we have to serve you better in the future. Thank you!