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Mediation sessions provide a forum for all parties to discuss concerns and generate solutions. Our process accommodates one-to-one, individual-to-group, and group-to-group issues.

Trained mediators (who are neutral third parties) are accessible through several UVA departments to help individuals

  • clarify the issues
  • understand the other’s position
  • generate solutions
  • develop a consensus that will work for both sides

Advantages of Mediation

  • More expedient way to resolve workplace issues than more formal processes
  • Voluntary and confidential, so parties are often amenable to solutions that might not otherwise be available
  • Builds bridges of understanding that help parties deal with future issues

Situations Benefiting From Mediation

  • Interpersonal conflicts between coworkers
  • Group conflicts between teams or departments
  • Disputes between a supervisor or manager and an employee
  • Disagreements among team members
  • Ongoing tension between a manager and a faculty or staff member

Why to Choose Mediation

  • you want to help decide the outcome
  • you want to improve your relationship with the other party
  • both parties are willing to work toward a solution
  • both parties are willing to listen to the other’s point of view

Conflict Coaching

  • Individual coaching designed to generate strategies, options, and techniques for interacting effectively during conflict
  • May be a good option if
    • you are having communication challenges with more than one person in your office
    • you would like help preparing for a difficult conversation or meeting
    • you would like more communication tools or strategies to work with a coworker where tensions exist
    • the other party will not participate in mediation


  • Process in which a neutral person helps a group work together more effectively
  • Facilitators may work with small groups within an organization or with representatives of different organizations who are working together in a collaborative process

Informational Presentations

  • Provide information ranging from basic conflict management techniques to mediation information sessions
  • May be scheduled for your staff, faculty, or departmental meetings, workshops, welcome events, etc.
  • Tailored for your audience


Periodic training activities will be available for faculty, staff, and leaders across the University addressing conflict management and related topics.