UVA Health Plan Ombudsman

Mandy Eppard
Telephone: 434.924.1031
Fax: 434.924.4486
E-mail: alb8tb@Virginia.edu

The UVA Health Plan Ombudsman (not to be confused with University Ombuds) helps to make health plan information available and clear to UVA employees. This individual can

  • answer questions about plan policies and benefit coverage

  • listen to complaints and concerns regarding the plan

  • provide information concerning complaint and appeal procedures and advise on the appropriate course of action

  • investigate payment problems for claims submitted to the plan that employees have been unable to resolve themselves

  • refer issues to other University offices or committees as appropriate

Privacy Notice

When sending emails to the UVA Health Plan Ombudsman

  • do not include your Social Security number
  • include a telephone number for the ombudsman to contact you for further information
  • be aware that email is not secure; there is some risk it could be seen by a third party

All encounters with the UVA Health Plan Ombudsman are kept confidential.

About the UVA Health Plan

  • The UVA Health Plan is self-funded, meaning UVA pays claims to physicians, hospitals, and other providers directly from premiums collected from employees and from UVA itself as the employer
  • Aetna is the plan’s third-party medical claims administrator; it processes claims for enrollees
  • Participants should use Aetna network providers in order for claims to be processed at the in-network benefit level